FAQ

Find below our most common questions.

Several means of payment are proposed to you:

  • - Payment by credit card (Visa, Mastercard, Carte Bleue)
  • - Secure payment via PayPal
  • - payment by check
  • - Payment by bank transfer

Shipped modes proposed *:

* WARNING: Delivery time = order preparation + transport.

3 delivery modes are available:

- Home delivery

You are delivered in 96 hours at the address of your choice (home, workplace ...).

Your order is entrusted to the post office or a private carrier depending on the packaging of your package.

6.90 € TTC

- Proximity

You are delivered in 96h at the merchant of your choice, close to home.

You receive an e-mail and SMS when your package is available from your dealer.

4.99 € TTC

- Post Office

You are delivered in 96 hours in the post of your choice, close to you.

You receive an e-mail and SMS when your package is available.

4.99 € TTC

Orders are generally prepared the next business day. The shipment then takes about 3 days when the command is shipped with Colissimo and DPD. The on-site recovery controls are in general ready within 48 hours. The delivery time of printed tissue commands on demand is likely to be extended.

In general, unless otherwise stated, all our fabrics are sold at 1/2 meters. Whenever possible, the unit of measurement is specified in the product sheet.

A coupon is a piece of fabric already cut with a given length. On the other hand of the fabric sold by the meter, you can not control the fabric that piece by piece. For example, for a product sold in 2 meters coupon, if you order 4 coupons: 4 x coupons of 2 meters = 8 meters of fabric.

Width and size of laizes, represent the same thing.

Except in exceptional cases, the width of our tissues is indicated in our product sheets. If not, you can contact us by mail contact @tissusprice.com, or via the contact form, we will then be very happy to correct the product sheet and to indicate by feedback the size of the product.

This is the main problem of all online shops: Photos!

Regarding the colors:

We bring special care to our photography, but many pitfalls can strongly distort their rendering:

- taking pictures,

- Lighting,

- The setting of the screen.

In order to avoid any disagreement, we update our data sheets to indicate a maximum of product details, including colors.

Regarding the reasons:

Photos can be very misleading about the size and distribution of patterns. On the other hand, we try to show you the distribution and repetition of the patterns through our mockups.

Unfortunately, despite all our efforts to avoid these disappointments, it can happen. In this case, you can contact by mail contact @tissusprice.com or by phone at 04 22 14 50 00 to see together the shipping methods of the product.

Unless one of the exceptions listed below is applicable, you can retract your order without giving pattern Within a period of 14 days from the date on which you, or a third party designated by you (other than the carrier), has taken physically possession of the purchased products or the date on which you have concluded the contract.

You must notify us with fabrics Price your decision to retract your order.

To meet the retraction deadline, simply send your request for withdrawal before the 14-day period expires and returns your product.

For further information on the extent, content and instructions for the exercise of your right of withdrawal, please contact our customer service.

Effects of withdrawal

Fabrics Price will reimburse you all the payments received from you, including standard delivery charges (that is, corresponding to the least expensive delivery we propose) no later than 14 days from receipt of your request for withdrawal. Fabrics Price reserves the right to use the same payment method as you used during your initial order unless you expressly agree with a different means. In any case, this refund will not cause additional costs for you. However, fabrics Price may differ until the reimbursement of the product (s) or until you have provided proof of shipping (s), the date withheld being the first of these facts. If the repayment occurs after the deadline mentioned above, the amount that is owed to you will be increased in right.

Please note that you must return the product (s) by following the instructions available from our online returns center no later than 14 days from the date you have notified your retraction decision.

You must bear the direct cost of returning from the product (s). You will be responsible for the depreciation of the value of the product (s) resulting from manipulations (other than those needed to establish the nature, characteristics and proper functioning of this product (s)).

Extended retraction time

For optimal satisfaction, we propose a 30-day extended return right to the receipt of the product.

The parties agree that it is derogated from the withdrawal period. The terms and conditions of exercise of this right of retraction remain determined by law and these terms and conditions.

Exceptions to the right of withdrawal

In accordance with the law, the customer is informed that the right of withdrawal does not apply to:

  • • the delivery of products that can not be returned for health or health protection reasons, if you have descented them or, which have, after being delivered, been mixed in a inseparable way with other articles;
  • • Delivery of audio or videos or computer software when you have descented them after delivery;
  • • the delivery of products that have been made according to your specifications or clearly customized;
  • • the provision of products likely to deteriorate or to perish quickly;
  • • the provision of services fully performed by tissue Price for which you accepted at the time of the award of your order that we begin their execution, and renounced your right of withdrawal;
  • • The supply of digital content (including applications, computer software, digital books, music downloads, etc.) not supplied on a hardware media (eg on a CD or DVD) if you have accepted when the award of your order we start the provision of - and renounce your right of withdrawal;
  • • the provision of newspapers, periodicals or magazines with the exception of subscription contracts to these publications; and
  • • The provision of alcoholic beverages whose value agreed to the conclusion of the contract depends on fluctuation on the market beyond our control.

In any case, the Customer undertakes to restore the product (s) under the following conditions:

      1. Use the original packaging to return the product.
      2. Repeat the control number on the package. Returns without order number are not accepted.
      3. Send the package to the following address:

    Fabrics Price

    86 rue des Découvertes, Zac des Bouvets

    83390 CUERS

    Fabrics Price does not accept the parcels addressed in port due.

    The products must be returned to fabrics Price in a perfect resale state, in their original state (packing, accessories, instructions ...).

    Exercise of the right of withdrawal

    To exercise the right of withdrawal, you must notify us of your decision to withdraw this contract by means of a declaration of ambiguity (for example, letter sent by mail, fax or e-mail) by post at the address Tissus Price, 86 rue des Découvertes, Zac des Bouvets, 83390 cuers; by phone at 04 22 14 50 00 or by email via the contact form.

    For the withdrawal time to be respected, it is sufficient that you transmit your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

    In this particular case, we contact you. Three choices are possible:

    A similar product, or in another color suits you,

    We send you the order and refund the missing product,

    You wish to cancel the order and we refund you.

    You will then be refunded via the payment method used during your order, or if you wish, by a purchase voucher usable on the site.

    Tissus Price Wish to limit a maximum of its waste, it is in this eco-friendly approach to non waste that we offer our printed coupons in France with light defects.

    Our fault coupons are more particularly printed kits and coupons that have undergone when printing or cutting a small fault;

    • - a color fault: the color does not come out of the correct way
    • - a printing fault: there are small tasks on the fabric
    • - a cutting fault: the kit or coupon is cut in a place, but it remains a good part of the coupon to finalize the project
    • - a burrowing defect: the ink to one or more small places on the fabric
    • - a feature line: traits overlap or a trait appeared where it should not.

    These defects are usually placed in one place and not on the entire kit. It always allows you to make the set or a good part of the product. These are small flaws that allow you to enjoy the same product at a low price.

    Browse our page Become creator To learn more about our conditions.